When the TelePresence product was first released, the Cisco IP phone was the control device for making calls, controlling presentation, and viewing the meeting room calendar. My first project at Cisco was as a member of a cross-functional team that investigated software and hardware touchscreen technologies. We overcame many design challenges as we aimed to maintain a familiar and intuitive experience. We were able to dramatically improve the experience and deliver a pleasing product for our customers.

In 2009, Cisco acquired Tandberg and we integrated our complimentary product portfolios. Tandberg already had a touchscreen interface in the market, so our team needed to quickly adjust our designs to align. I led the design initiative to demonstrate a proof-of-concept redesign, delivering interaction specifications and visual assets for a working prototype.

 

For long term UX strategy, I often traveled to the Tandberg office. I led many design reviews to align our conceptual models and interaction paradigms. I also led UX process discussions to ensure seamless collaboration among the global design team. My proposed plan was approved by UX, product management, and development teams.